Privacy Policy

1. Introduction

At BryanStay ("we", "our", or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bryanstay.com and use our services.

This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events (collectively, the "Services").

By using our Services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms or email
• Subscribe to our newsletter
• Request information about our services
• Book services through our platform
• Participate in surveys or promotional activities

Types of Personal Information

• Contact Information: Name, email address, phone number, mailing address
• Travel Information: Travel preferences, destination interests, travel dates
• Event Information: Event details, guest counts, special requirements
• Payment Information: Billing address, payment method details (processed securely by third-party providers)
• Communication Records: Records of your communications with us

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Device identifiers and characteristics

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, operate, and maintain our services
• Communication: To respond to your inquiries and provide customer support
• Personalization: To understand your preferences and customize our offerings
• Marketing: To send you promotional materials and newsletters (with your consent)
• Analytics: To analyze usage patterns and improve our website and services
• Legal Compliance: To comply with legal obligations and protect our rights
• Safety and Security: To detect, prevent, and address technical issues and security threats

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context:

• Consent: When you have given clear consent for specific processing activities
• Contract: When processing is necessary for the performance of a contract with you
• Legal Obligation: When we need to comply with legal requirements
• Legitimate Interest: When processing is in our legitimate business interests and doesn't override your rights

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

• Travel booking platforms and suppliers
• Event venues and vendors
• Payment processing services
• Email marketing platforms
• Website analytics services
• Customer support platforms

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal information
• Rectification: The right to request correction of inaccurate information
• Erasure: The right to request deletion of your personal information
• Restriction: The right to request restriction of processing
• Portability: The right to receive your data in a portable format
• Objection: The right to object to certain types of processing
• Withdraw Consent: The right to withdraw consent at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

• Necessary Cookies: Essential for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can manage your cookie preferences through your browser settings or our cookie consent banner. For more detailed information, please see our Cookie Policy.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Service Data: Retained for the duration of our business relationship and up to 7 years for legal compliance
• Marketing Data: Retained until you unsubscribe or withdraw consent
• Website Analytics: Typically retained for 26 months
• Communication Records: Retained for up to 3 years for customer service purposes

10. International Data Transfers

If you are located outside of our primary operating jurisdiction, your information may be transferred to and processed in countries that may have different privacy laws. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant data protection authorities
• Other lawful transfer mechanisms as appropriate

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the information provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

We will respond to your privacy-related inquiries within 30 days of receipt.

Last Updated: June 16, 2025
Effective Date: June 16, 2025

This Privacy Policy is designed to be compliant with major privacy regulations including GDPR, CCPA, and other applicable laws.